Did a Machine Write This?

Anatomy of … Using ChatGPT for Business Correspondence

No matter what you think about artificial intelligence, it’s here to stay. ChatGPT, an AI-powered chatbot, creates text that can be used to craft business communications and, in the process, save you time.

While you shouldn’t look for it to give you Pulitzer-worthy prose, ChatGPT is helpful when it provides a first draft that you can then edit to fit your needs. Here are four ways you can use ChatGPT to automate day-to-day writing tasks.

1. Use it to craft an email.

You provide the subject of the email and a couple of sentences with the gist of what you want to write, and ChatGPT will give you the draft of an email that you can edit before sending to colleagues or clients.

2. Use it to build templates.

One well-known productivity hack is to create templates for commonly used correspondence, such as prospect introductions, cover letters, and follow-up letters. Ask ChatGPT to create a template, and it will draft a letter with customizable fields where you can enter personalized details.

3. Use it to brainstorm ideas to add to a proposal.

Before completing your next proposal, let ChatGPT research the topic to come up with subtopics that may be relevant. For example, inputting “Generate research ideas on conference icebreakers” yielded such topics as “cultural sensitivity in icebreakers,” “impact of icebreakers on knowledge retention,” and “measuring icebreaker success.”

4. Use it to create an outline for a report.

If you’re not sure how best to organize a company report you’re working on, ask ChatGPT to create an outline. It will come up with organized topics and subtopics relevant to the subject matter. While you may end up adding, deleting, or moving subtopics around, you’ll have a starting point for the work at hand.

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