Nancy Friedman, president of Telephone Doctor, a customer service training company in St. Louis, MO, frequently writes about cell phone etiquette. Here, she shares with DW some of the most typical “Cell Phone Personalities.” The Shouter - Thinks everyone is hearing challenged. The Secret Talker – Covers the receiver and looks as though she’s delivering information for the CIA.
Dear DW, I sometimes check personal e-mail, update my Facebook page, and browse online at work. My sense is that a lot of people do. But how OK is this, really? Signed, Secret User

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