Jamaican-born Jackie Glenn sees diversity and inclusion as critical to the success of global companies. That’s why at EMC, the world’s leading developer and provider of information infrastructure technology and solutions, she’s infusing these two elements into the very fabric of the company’s business. Diversity Woman...

Dear DW, Can you give me some guidelines about e-mail etiquette at work? What types of things should I avoid saying? Signed, Careful Communicator Dear Careful Communicator, E-mail etiquette expert Judith Kallos (www.businessemailetiquette.com) says if there’s one cardinal rule to follow when composing an e-mail, it’s this: Ask yourself, “Would...

Over the last 10 years Chief Diversity Officers have made great strides in reshaping the corporate landscape Not so long ago, merely mentioning that companies should take diversity and inclusion into account when hiring would raise eyebrows. But that started to change in 1987, when the...

Invited nine years ago to create her position as global chief diversity officer for Sodexo, Rohini Anand had her work cut out for her­—the provider of food and facilities management had nearly 400,000 employees in more than 80 countries. Since then, Anand has proven herself...

Nancy Friedman, president of Telephone Doctor, a customer service training company in St. Louis, MO, frequently writes about cell phone etiquette. Here, she shares with DW some of the most typical “Cell Phone Personalities.” The Shouter - Thinks everyone is hearing challenged. The Secret Talker – Covers the receiver and looks as though she’s delivering information for the CIA.

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